Tuesday, November 27, 2007
The Five Organizational Pillars
Studer thinks that outcomes should be based upon 5 key pillars: Service, Quality, People, Finance, and Growth. Service includes things like patient satisfaction and decreased numbers of lawsuits. Quality focuses on clinical outcomes. People is the HR stuff, like decreased turnover and increased morale. Finance is similarly self-explanatory. Growth focuses on things like more admissions and faster throughput (an example being patients in the ER getting out quicker). Studer recommends that meeting agendas be grouped by these 5 pillars. This is a great paradigm to use for the daily standup department head meetings. He also suggests that a bulletin board be on each unit that shows staff the measurable progress that is made under each pillar. It's a wonderful tool to use.