Saturday, January 26, 2008

Random thoughts on customer service

Nursing homes typically give a horrible initial impression, simply because, well, that's just how they are. How can you fix it? I'm not talking about what to get rid of (except for the a-hole staff), but rather what can you add. How can you make your staff more friendly? What can you do to foster relationships between families and staff? How can your on-hold messages be changed so that callers get to hear something other than really bad advertising for the facility? Honestly, who cares about the bingo schedule? Get some ideas from other industries at

1 comment:

Service Untitled said...

Thank you for the link! I hope you enjoy my blog and can get some relevant tips from it. :) If some hospitals can provide great service, I think some nursing homes can as well.